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Call Center News US
The Premier Source For Call Center News Is Online – (Added: 09.02.2002 )
Call Centre Management Forum
Call Centre Managemen Forum. – (Added: 09.02.2014 )
CallCenterOps
The resources on this site include among other things a call center glossary, job postings, articles, and listing of upcoming industry events. – (Added: 09.02.2014 )
CommWeb
Here you’ll find tutorials, case studies, labs tests and buyer’s guides dealing with call centers. – (Added: 09.02.2014 )
FAQs About Call Centers
While the online newsletter appears to be defunct, this page is still available and offers a good introduction to learning about call centers. – (Added: 09.02.2002 )
The Modern Call Center http://www.informationweek.com/
Information Week article that discusses the web-based call centers. – (Added: 09.02.2014 )
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